Frequent Asked Questions
You can show the faqs with Wolmart Elements easily.
Shipping Information
We offer customers flexibility to choose from various delivery options: 1. pickup at no delivery charges. Customers can plan and schedule their delivery themselves and arrange pickup from postal code 469983 within 10 days. Customer has to specify name and contact number of person who will be collecting the same. 2.Collection mode booked by customer within 10 days of placing the order. Pickup address postal code-469983. oGrab / Lala Move / Easy parcel / others 3.Free delivery within next 2-5 days across Singapore where order value is SGD 200 or more. 4.Express Delivery (1–2 working days, Island wide for SGD 30 ( upto 5 kgs ) and SGD 50 ( upto 10 kgs ) Shipping options and charges will be displayed during checkout based on customer selection.
Please note: Delivery time may vary due to customs clearance, public holidays, or unforeseen delays.
Yes, we ship internationally. Delivery timelines and charges vary depending on the destination country. Customers are advised to email and connect with us on Whatsapp +65-85607958 and phone +65-94837450. Shipping charges, Customs duties, taxes, and import charges (if any) are the responsibility of the customer.
Yes, once your order is shipped, a tracking number will be shared via email/SMS so you can monitor your delivery status in real time.
Payment
We accept multiple secure payment options:
Yes, absolutely. Our website uses SSL encryption and secure payment gateways to ensure your personal and payment information is protected at all times.
Orders & Returns
Simply browse our products, add items to your cart, and proceed to checkout. Fill in your shipping details, choose a payment method, and confirm your order.
Creating an account allows you to track orders, save addresses, and enjoy faster checkout in the future. Creating account is easy, free and always recommended.
We accept returns only when the product is damaged. To prove the damage, the customer needs to record opening video of the product and send the video through WhatsApp. Our team will then analyze/inspect the case and provide a reasonable solution.
If your order has not yet been shipped, you can request changes by contacting our support team immediately. WhatsApp +65-85607958. Once shipped, modifications are not possible.
After your order is dispatched, you will receive update via email. You can use it to check the delivery status anytime.